Terms & Conditions

These Terms apply to everyone who accesses this site. If you do not wish to be bound by these Terms, you may not access this site.

This site is owned by IEA CCC and operated and hosted by webree.com Limited. If you should have any queries please contact us at support@webree.com or write to us at Webree.com Ltd, 4-5 Cumberland Gate, Southsea,PO5 1AG.

All intellectual property rights in the design, content and arrangement of this site, its text and graphics, all software compilations or underlying source code, and all other material on this site are reserved to us, our affiliates or our content and/or technology providers.

Whilst we have taken every reasonable precaution and care in compiling this website, we do not make any representation or warranty of any kind (express or implied) with respect to the content or operation of this website, and any such representations and warranties are excluded by this notice. We do not warrant that use of this website will be uninterrupted or error free.

Your use of this website and the information contained in it are done so entirely at your own risk. We do not accept any liability for any loss or damages, whether direct or indirect, that you may suffer as a result of your use of this website or your reliance upon the contents of this website including but not limited to computer service or system failure or interruption, computer viruses or other harmful components, breaches of security or unauthorised use of the system.

This website is made available on the basis that (except in respect of fraud or of death or of personal injury caused by our negligence) all liability whatsoever for any loss or damage arising out of or in connection with your use of this website or reliance upon the contents of this website is excluded to the fullest extent permitted by law.

The content of this website, any dispute arising out of the website, and your relationship with us are governed by English law and shall be subject to the exclusive jurisdiction of the English Courts. This site is operated from the UK. If you access this site from outside the UK, you are responsible for compliance with any applicable local laws.

We have the right to change these Terms from time to time without prior notice and we will amend the changes on this page.

Privacy and Security

When you register with us, when you order from us, or when you modify your contact / membership details you will be asked to provide us with your name and address (including e-mail address).

When you make a purchase online, your contact details and credit card number are collected on our behalf by 'WorldPay' who provide the on-line customer credit verification service for our Internet Distribution and web design specialist webree.com Ltd. WorldPay will use your personal information solely for credit verification purposes in the normal way as with any credit card transaction. Your credit card number will not be retained (by WorldPay) once the order has been passed to us for processing. Neither webree.com Ltd nor IEA Clean Coal Centre ever knows your credit card number.

Our Internet hosts / designers webree.com Ltd is registered under the British Data Protection Act and any information is collected and held in accordance with the 1998 Data Protection Act. We promise that any personal information, which you provide, will be treated in complete confidence and will be used to help us to continually improve our service to you, and will not be divulged to a third party.

If you do not wish us to retain any personal information about you on our records, please contact us by letter, fax or email sales@iea-coal.org and ask us to remove your personal information from our files.

The registration and product ordering parts of the catalogue are fully secure. This means that your personal contact information, your order details and your credit card number can be supplied by you in the knowledge that they can not be viewed or accessed by a third party.
If you have any queries or concerns on any matter relating to privacy or security please contact us by letter, fax or email sales@iea-coal.org

Conditions Of Purchase

Your use of this site and the sale and purchase of any items are governed by the terms of use of the site and these conditions of purchase. In using the site you are agreeing to be bound by these conditions.

Your Order

When you submit your order request and credit card payment details, we will respond with an e-mail containing the PDF of the report, your details, the date of purchase, order reference number and details of the report purchased.  This e-mail will constitute our acceptance of your order. Our acceptance of your order will be deemed complete and received by you at the time of sending of the email.

Pricing, Payment and Delivery

All items listed on the bookshop website are available in PDF format only.

Payment is in UK pounds sterling. Credit card transaction clearance will be by World Pay Plc. The product ordering part of the bookshop is secure. This means that your personal contact information, your order details and your credit card number can be supplied by you in the knowledge that they cannot be viewed or accessed by a third party.

Credit cards will be debited when you confirm an online order. Online orders will be confirmed by email to advise you that the transaction has been successful.

IEA CCC cannot guarantee to answer the phone 24 hours a day. However we do promise to come back to you as soon as practicable. Please bear in mind international time differences, and phone between 8am and 6pm (GMT) Mon - Friday.

If the reports you ordered are incorrect on delivery please advise us within 10 days of receipt and we will investigate the matter, and send the correct report, if the fault is ours.

Acceptance

Upon receipt of delivery you must inspect the goods. You will be deemed to have accepted the goods if you have not notified us and returned the goods within seven days. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

Satisfaction and Complaints

If you are in any way dissatisfied with our products or services and wish to make a complaint please contact us by letter, fax or email sales@iea-coal.org. stating the nature of your dissatisfaction. We will normally acknowledge receipt of your complaint within five working days and will respond fully to you in writing, normally within 15 working days. We promise to treat all letters of dissatisfaction confidentially and with priority. We value your comments and will use any feedback we receive from you constructively to improve our service to you in the future.

If the report you receive fails to meet the description of the product you ordered, and you wish to claim a refund, please advise us within 10 days of receipt. A full refund will be provided within a maximum of 30 days of agreement to refund.

You have a legal right to cancel your order within seven working days following the date of the receipt of the order without giving a reason. In these circumstances you would receive your money back within 30 days.

NOTE Contracts do not affect the consumer's statutory rights.

Cancellations

We can only accept your cancellation if it is returned to us no later than seven days after the receipt of the goods. Cancellations must be communicated to webree.com Ltd. in writing, posted, faxed or e-mailed.

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